Patient Resources

FREQUENTLY ASKED QUESTIONS





Below, you’ll find some questions we commonly hear from patients. If your question is not listed, please reach out to us, and we’ll try to get it answered right away.



  • Should I bring anything with me?
  • Do I need to make an appointment?
  • Are you able to treat children?
  • How long am I allowed to stay at Laredo Emergency Room?
  • What makes Laredo Emergency Room unique?
  • What insurances do you take?
  • What do I do if Laredo ER doesn’t take my insurance?
  • What should I do if I have questions about my bill?
  • What is a deductible?
  • What will you do with my personal information?
  • Will I be treated at your facility if I am not a U.S. resident?
Should I bring anything with me?

The only things you need to bring are a photo ID and insurance card when you visit our facility.

Do I need to make an appointment?

There is no need to make an appointment at Laredo Emergency Room. We treat patients 24/7/365.

Are you able to treat children?

Our board-certified physicians are trained in pediatric emergency care to provide you and your child with personalized service in the event of an emergency.

We understand that emergencies can be stressful, that’s why we strive to provide you and your child with the best care and comfort.

How long am I allowed to stay at Laredo Emergency Room?

Patients can receive emergency room care for up to 23 hours plus any additional observation time necessary.

What makes Laredo Emergency Room unique?

We offer the same services as an emergency room, but unlike a traditional hospital, we believe our staff provides higher quality service with shorter wait times and personalized attention.

What insurances do you take?

We accept all major private insurance plans, including Aetna, Cigna, United Healthcare, and Blue Cross Blue Shield. If, for whatever reason, we cannot recognize your insurance plan, we will work with you to set up a payment plan that is convenient for you.

What do I do if Laredo ER doesn’t take my insurance?

The last thing we want is for you to ignore a health-related problem due to insurance issues.

If your provider isn’t listed on our site, we will work with you in any way possible. We can either bill you directly or set up a convenient installment plan that allows you to pay at a pace that’s right for you.

What should I do if I have questions about my bill?

We understand that the billing process can sometimes be confusing. At Laredo Emergency Room, we strive to make every aspect of your visit as simple and stress-free as possible. Should you have questions about your bill, feel free to contact our patient advocate at (877) 539-1839. We will do our best to answer any questions you may have.

What is a deductible?

A deductible is the amount you must pay to cover your medical care before your insurance company covers your medical bills. Typically, a deductible will start over at the beginning of the calendar year.

If you have questions about your bill, please contact your patient advocate (877) 539-1839.

What will you do with my personal information?

We recognize your privacy is important to you. That’s why we will only use your information to help give you the personalized care we pride ourselves on at Laredo Emergency Room. We will never give away or sell your personal information to third parties.

Will I be treated at your facility if I am not a U.S. resident?

Everyone is welcome at Laredo Emergency Room. We will always do our best to ensure that everyone receives the medical care they need.

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